Refund policy

Returns & Refunds

At Rhino Grills, we stand behind the quality of our products.

Returns

• Returns accepted within 30 days of delivery
• Item must be unused, uninstalled, and in original packaging
• Customer is responsible for return shipping unless item is defective

Non-Returnable Items

• Used or installed products
• Custom or special-order items

Refunds

• Issued after inspection of returned item
• Original shipping costs are non-refundable
• Restocking fees may apply (up to 15%)

Damaged or Defective Items

If your item arrives damaged:

• Contact us within 48 hours of delivery
• Provide photos of damage and packaging
• We will repair, replace, or refund as appropriate

Order Cancellations

• Orders may be canceled before shipment
• Once shipped, order falls under return policy